Top 10 11

• When will I receive my first box?
• When will my Lockenbox be dispatched?
• Can I change my shipping interval?
• Do I have to order my Lockenbox every month?
• Are the products CGM-safe/CGM-approved?

View all 11

Cancellation and Reactivation 5

• What is the cancellation period?
• How can I cancel my subscription?
• I cancelled my subscription, but my box has still been sent. Why is that?
• How can I re-activiate my subscription?
• I have reactivated my subscription, but not received the Lockenbox, how is that possible?

Payment 4

• When do I have to pay for my subscription?
• I have received an email detailing a payment issue. What can I do?
• Payment methods
• How can I change my payment information?

Delivery and return 10

• When will I receive my first box?
• When will my Lockenbox be dispatched?
• My order arrived damaged, what can I do?
• How can I change my delivery address?
• To which countries does Lockenbox ship?

View all 10

Products 11

• Are the products CGM-safe/CGM-approved?
• Which products can I find in my Lockenbox?
• Are the products vegan?
• Are the products gluten-free?
• Do you produce the products yourself?

View all 11

Subscription 7

• How much does Lockenbox cost?
• Which subscription options exist?
• Do I have to order my Lockenbox every month?
• Are there any hidden costs in my subscription?
• How can I re-activiate my subscription?

View all 7

MYcurls & CURLCREDITS 3

• What is MYcurls & where can I find the MYcurls portal?
• How can I collect CURLCREDITS?
• How can I write reviews?

Customer account 4

• How can I create a customer account?
• Which purpose does the customer account serve?
• Do I need a customer account so that my subscription works?
• I have ordered with SEPA & now cannot create a/log into my customer account. Why is that?

Discount codes 1

• How can I apply my discount code?