I cancelled my subscription, but my box has still been sent. Why is that? :

I cancelled my subscription, but my box has still been sent. Why is that? Print

Created by: Katharina K.

Modified on: Tue, 26 Jan, 2021 at 8:09 PM

If you cancelled your subscription, but the amount has been charged and your box has been shipped, then you probably cancelled on the 5th of the month or later. Please note that you must cancel your subscription by the 4th of the month at the latest if you do not want to receive the following box in the coming month.

You will not receive another box after this one. You can find more information about the cancellation period here.

If you have any further questions, feel free to contact our customer service or write us an Email at support@lockenbox.com! They will be happy to assist you!

Katharina is the author of this solution article.

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I cancelled my subscription, but my box has still been sent. Why is that? Print

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