Cancellation and Reactivation

What is the cancellation period?
You can cancel monthly. You have to cancel at the latest by the 4th of the month in order not to receive the following Lockenbox of the following month. On ...
Tue, 26 Jan, 2021 at 8:03 PM
How can I cancel my subscription?
You can easily cancel your subscription in your customer account. Steps: 1. Log into your customer account or create a new account. 2. Go to &qu...
Sun, 2 May, 2021 at 12:08 PM
I cancelled my subscription, but my box has still been sent. Why is that?
If you cancelled your subscription, but the amount has been charged and your box has been shipped, then you probably cancelled on the 5th of the month or la...
Tue, 26 Jan, 2021 at 8:09 PM
How can I re-activiate my subscription?
You can easily re-activate your subscription in your customer account. Steps: 1. Log into your exisiting customer account or create a new account. ...
Sun, 2 May, 2021 at 12:19 PM
I have reactivated my subscription, but not received the Lockenbox, how is that possible?
Please note that reactivations in a month are still valid for the respective monthly box, unless this box is already sold out. In this case, the reactivatio...
Sun, 2 May, 2021 at 12:13 PM