Delivery and return

When will I receive my first box?
You can order your Lockenbox membership on any day of the month. You will receive your first box as soon as possible, usually between 5-10 days after your f...
Fri, 6 Jan, 2023 at 11:01 AM
When will my Lockenbox be dispatched?
Each monthly box is shipped at the end of each month (usually between the 20th-25th of the month). On the day of dispatch, you will receive a tracking ema...
Fri, 1 Oct, 2021 at 10:29 PM
My order arrived damaged, what can I do?
If your Lockenbox was damaged on the way to you, please contact our customer service and send us a photo of the damage and a brief explanation of the damage...
Sun, 2 Aug, 2020 at 2:06 PM
How can I change my delivery address?
You can change your delivery address in your customer account. 1. Log into your account 2. Click on "Lieferadresse ändern/Change shipping address&...
Sun, 2 May, 2021 at 12:29 PM
To which countries does Lockenbox ship?
Lockenbox delivers to all EU countries, Switzerland, the UK, the USA and Norway (VOEC-registered). You can find the shipping costs for each country right h...
Wed, 16 Dec, 2020 at 6:46 PM
Do you ship to the USA?
Yes, we do! 
Wed, 16 Dec, 2020 at 6:47 PM
Can I track the shipment of my box?
As soon as your Lockenbox has been dispatched you will receive a shipping confirmation via email. This email contains a tracking number that you can track ...
Sun, 2 Aug, 2020 at 2:45 PM
How long does shipping take?
Depending on where you live, shipping can take between 3-10 days (outside of Germany). Due to the Covid-19 situation, the shipping time may vary at the mome...
Sun, 2 Aug, 2020 at 2:50 PM
How much does shipping cost?
You can find the shipping costs for each country right here.
Sun, 2 Aug, 2020 at 2:52 PM
Can I revoke my order?
In general you have a 14-day cancellation period after your order. Please note, however, that we cannot take back any products that have been used or opened...
Sun, 2 Aug, 2020 at 2:58 PM